The software was installed on a dedicated PC, and allows the customer to report on all call activity in & out of the company
Call management is a sound business investment for thousands of UK organisations whatever your industry. If you want to track sales teams, support environments or contact centre agents, monitor employee’s telephone, internet and e-mail usage, control costs or predict peak business times, our solutions do all of these things and more. If you have internet and e-mail in the building, then you should be monitoring usage.
Our call management solutions have a familiar MS Outlook feel with its user friendly interface. There is a vast range of standard and easily customisable reports available, easy to install, use and maintain.
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