Call Recording

Call Recording Systems

Monitoring and Training Solutions for your Telephone System

Bluebox Integration has a lot of experience with voice recording supplying small, medium and large companies. Our comprehensive range of conversations recorders ensures that we can supply the right recording solution for most applications.

The systems we supply are designed to monitor and record telephone conversations where there is a demand to provide recall and replay of information instantaneously to reduce business risks.

Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, our range of call recorders will meet all your needs. It works with all technologies – Analogue, ISDN, SIP and VoIP – in whatever combination you have chosen.

Resolve Disputes
Find calls quickly and email an extract to your client to confirm contract details.

Demonstrate Compliance
Show that FCA & PCI DSS call recording rules have been followed.

Monitor Quality
Review recordings to ensure that clients have been dealt with professionally.

Improve Performance
Work with staff to develop their telephone and telesales techniques.

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