About
Kate Louise Hulley is the owner of Belmont Packaging, a company she bought about 11 years ago. The company makes cardboard packaging for retail, transport and display as well as more custom solutions. It’s been a long-term client of Blue Box, working with them even before Kate acquired the business.
The Challenge
Blue Box have a very wide workload, there are may moving parts and there’s a high potential for catastrophe. Kate runs a business that depends on its IT and phones being always available. Servers can go down, hardware and software can fail, phones need upgrading all the time it seems. And no one is immune from the threat of cyber attack, so cybersecurity and ensuring staff awareness of threats is extremely important.
The Solution
Blue Box provides a full suite of IT services. They manage servers and infrastructure, handle hardware and software issues, implement cybersecurity measures, provide staff training on IT awareness and cyber safety, and help with transitioning telephones to digital lines.
Everything is seamless, “If there’s an issue, they’re always available. They look after our IT, our infrastructure, everything, and it’s just they take headaches away.”
The Outcome
Kate is delighted with Blue Box’s. She says, “There aren’t many challenges, because Blue Box make sure there aren’t.” IT management is stress-free, cybersecurity is enhanced, and technology transitions are seamless.
Regarding IT support, Kate noted, “Anything to do with hardware, get on the phone to Blue Box, and they’re always there.” On cybersecurity, she appreciates Blue Box for “Making sure that we kept safe from cyber attacks, making sure that the staff keep us safe from cyber attacks.” She also highlighted their role in “Making sure that our telephones are changed over to digital lines.”
Kate sums up her experience by saying, “I don’t know life without Blue Box. But I think if Blue Box weren’t here, then it would be more challenging, much more challenging than it is.”
Advice for Other Businesses
When asked what she would say to someone considering working with Blue Box, Kate says:
“They’re genuinely good team. What you see is what you get. There’s no pretense. They genuinely good people, and be there to help and that at the other end of the phone or the computer when you need them. It’s a good team. They’re a good, honest team that want to help and provide a good service, good, solid, consistent service.”