About
Harrisons Estate Agents, based in Bolton, is a long-established, independent estate agency known for its friendly service, strong local reputation, and commitment to delivering a seamless experience for buyers, sellers, landlords and tenants.
With a growing team and a busy high-street office, having a reliable, up-to-date phone system, robust broadband, and dependable IT support is essential to keeping the business running smoothly. Harrisons Estate Agents has been a Bluebox client for around 8–9 years, using a combination of all these services.
The Challenge
As the business continued to grow, Harrisons Estate Agents faced several operational and technical pressures:
- The need to support more staff and increased daily call volume.
- Expansion into the neighbouring unit, doubling the size of the office.
- The need for a modern phone system that supported remote working, allowing team members to work seamlessly from home or on the move.
- Day-to-day IT requests that required fast, reliable support to minimise disruption.
With a busy office and no internal IT department, they needed a responsive partner they could trust to “just deal with” issues quickly and efficiently.
The Solution
Bluebox had supported Harrisons Estate Agents for many years, and as the business expanded, the partnership naturally evolved.
Bluebox delivered:
- A full phone system upgrade to a Panasonic 3CX platform which enabled staff to work remotely while appearing fully integrated with the office system.
- Broadband and IT support services, delivered with rapid response times.
- On-site assistance when needed, including short-notice visits to deliver equipment such as laptops.
- Local, friendly engineers in regular contact with Christian and Cameron providing particularly valued support over the years.
The combination of proactive support, quick response times and local presence ensured the estate agency had the reliable systems they needed as they grew.
The Outcome
Working with Bluebox has brought clear benefits:
- A modern phone system that allows staff to work remotely with full functionality.
- Smooth day-to-day operation with issues resolved quickly and efficiently.
- A trusted, local IT partner who can pop in when needed, minimising downtime.
- A stress-free experience, with systems running quietly in the background so the team can focus on serving clients rather than managing tech.
The reliability of both the technology and the support means Harrisons Estate Agents rarely need to think about their phones, broadband or IT – everything “just works.”
Testimonial
“They’ve probably been looking after us for around eight or nine years now. They were recommended to us originally, and I liked that they were local. Since then, they’ve always been helpful and responsive to anything we need.
When we doubled the size of our office, they were great. I’d definitely recommend Bluebox. Everything works so well that I probably take it for granted. If there’s an issue it’s resolved quickly, but for the most part, I don’t have to think about our phones or IT at all.”
Clint Hibbert, Managing Director | Harrisons Estate Agents